bottega01 Support

Fly with Lino

Support

Last updated: 22 September 2026

Write to support@bottega01.com. Replies come from a person, not a queue. Tell us your iPhone model, your iOS version and the app version: it halves the time.

Frequently asked

The forecast said one thing and the flight went differently

The forecast is an estimate drawn from weather models. Outside the United States there are no detailed official advisories for every route, so the App says openly whenever it is showing an estimate. It is there to prepare you, not to promise how it will go.

How do I get the forecast for my flight?

Enter the departure and arrival airports, or import a screenshot of your boarding pass: Lino reads the barcode on your phone and works out the route by itself. Your name and booking details stay on your device.

My boarding pass isn't recognised

Make sure the screenshot shows the whole barcode, sharp and uncropped. If your airline's pass doesn't include one, just enter the two airports: the forecast is exactly the same.

I don't see speed and altitude in flight

Those come from GPS, which struggles inside the cabin because the fuselage blocks the signal. Near a window it works better. Pressure readings keep working either way.

Lino recorded turbulence I didn't feel

Detection reads the movement of your phone, so a knock on the tray table or fingers on the screen can look like a bump. You can confirm or correct the strength of any moment by opening it from your flight record.

The sounds stop when I leave the App

They shouldn't: playback continues in the background. If it stops, check that the App is allowed to play audio and that your phone is not in Low Power Mode, which can suspend background playback.

Report a problem

Write to support@bottega01.com with your iPhone model, your iOS version and what you were doing. If it concerns a flight, the two airports and the date help.

Purchases and restoring

Calm Pro is a one-time purchase tied to your Apple ID. On a new device you can restore it from the App's settings without paying again. Refunds go through Apple, not through us.

Deleting your data

Everything the App records stays on your device. You can delete individual moments, or remove everything by uninstalling the App. We keep no copies on our servers.